Privacy Policy

1. Information We Collect

When you book a service, submit a lead form, subscribe to our newsletter, or contact us via phone, we may collect the following personal information:

• Personal Identification Details: Full name, mobile number, WhatsApp number, email address.
• Location Details: Residential address, apartment/house number, locality, and pincode in Bangalore.
• Service Details: Water purifier brand, model, and the specific service requested (repair, filter change, installation, AMC).
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our site.

2. How We Use Your Information

The information we collect is used strictly for the following purposes:

• To schedule, dispatch, and complete the requested doorstep RO service.
• To contact you via phone call, SMS, or WhatsApp regarding your booking status and technician arrival.
• To process service invoices and share digital receipts.
• To send periodic newsletters, service reminders, AMC renewal alerts, and promotional offers.
• To improve our website, user experience, and service quality based on aggregated analytics.

3. Third-Party Service Providers

We do not sell, rent, or trade your personal information to any third party. However, we use trusted third-party platforms to deliver our services, and your data may be processed through them:

• FormSubmit.co — for secure transmission of lead form submissions to our email inbox.
• Cloudinary — for hosting and optimizing images displayed on our website.
• Vercel — for website hosting and content delivery.
• Google Analytics / Search Console — for anonymous traffic analysis.

4. Cookies and Web Beacons

Like most websites, RO Service Support uses cookies to store information such as visitor preferences and the pages accessed. This helps us optimize content and improve user experience. You may disable cookies through your browser settings. However, disabling cookies may affect certain interactive features of this website.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All form submissions are transmitted securely. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are retained for warranty, AMC tracking, and legal compliance purposes.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of promotional communications at any time.

To exercise any of these rights, contact us at contact@roservicecare24x7.co.in or call 070901 70092.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal data, please contact us immediately, and we will delete such information from our records.

9. Updates to This Policy

RO Service Support reserves the right to update, amend, or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: