Refund & Cancellation Policy

1. Cancellation Before Technician Dispatch

• You may cancel your booking free of charge at any time before the technician is dispatched.
• Simply call 070901 70092 or reply to your confirmation SMS/WhatsApp with the cancellation request.
• No cancellation charges apply.

2. Cancellation After Technician Dispatch

• If you cancel after the technician has been dispatched but before service begins, a nominal visit charge of ₹199 may apply to cover travel and inspection costs.
• If the technician has already performed a diagnostic check, the ₹299 inspection fee is non-refundable.

3. Cancellation After Service Begins

• Once service work has commenced (e.g., filters replaced, parts installed, repairs performed), cancellation is not possible and full payment is due.
• However, if you are dissatisfied with the completed work, please contact us within 30 days — we will send a technician for a free re-inspection under our labor warranty.

4. Refund Eligibility

Refunds are processed under the following conditions:

• Service not performed: If you paid in advance and the technician failed to arrive, a full refund will be issued within 5–7 business days.
• Duplicate payment: If you accidentally paid twice for the same service, the excess amount will be refunded immediately upon verification.
• Defective spare part: If a replaced part fails within its warranty period, we will first offer free replacement. If the replacement also fails, we may issue a partial refund for that specific part.

5. Non-Refundable Items

• Doorstep inspection fee (₹299) after diagnostics have been performed.
• Completed service charges (labor, filters, spare parts installed).
• AMC plans once activated and used for any visit or filter replacement.
• Consumables such as sediment filters, carbon blocks, or membranes once installed.

6. AMC (Annual Maintenance Contract) Refund

• AMC cancellations within 7 days of purchase and before any service visit are eligible for a full refund minus a 5% processing fee.
• After the first service visit under AMC, no refund is possible.

7. Refund Processing Time

• Approved refunds are processed within 5 to 7 business days.
• For UPI/card payments, refunds are credited back to the original payment method.
• For cash payments, refunds are issued via bank transfer or UPI to your preferred account.

8. How to Request a Refund

To request a refund, please contact us with:

• Your full name and mobile number
• Date and location of service
• Payment receipt or transaction ID
• Reason for the refund request