Terms of Service

1. Services Provided

RO Service Support is an independent multi-brand water purifier service provider operating across Bangalore. We offer doorstep repair, filter replacement, installation, uninstallation, AMC (Annual Maintenance Contracts), and spare parts replacement for all major RO brands including Kent, Aquaguard, Pureit, AO Smith, Livpure, Havells, and others.

We are not affiliated, authorized, or franchised by any of the brands mentioned above. All brand names and trademarks belong to their respective owners and are used purely for identification and compatibility purposes.

2. Booking and Service Confirmation

• All service bookings are subject to technician availability and scheduling.
• Estimated arrival times (60–90 minutes) are indicative, not guaranteed, due to traffic, weather, or unforeseen circumstances.
• Booking confirmation will be provided via phone call or SMS.

3. Service Charges and Payment

• The doorstep inspection and diagnostic fee starts at ₹299 and is adjusted against the final repair bill if you proceed with the service.
• All charges for parts, labor, and AMC will be quoted transparently before work begins.
• Payment is collected post-service via UPI (Google Pay, PhonePe, Paytm), debit/credit card, net banking, or cash.
• No advance payment is required for standard doorstep service bookings.

4. Warranty and Guarantee

• All completed repairs carry a 30-day labor warranty from the date of service.
• Replaced spare parts carry the manufacturer's standard warranty (typically 6–12 months).
• Warranty does not cover damage caused by voltage fluctuations, water contamination, physical mishandling, or unauthorized third-party tampering.

5. User Responsibilities

As a user of our website and services, you agree:

• To provide accurate contact details, address, and purifier model information.
• To ensure a safe, accessible environment for our technicians to perform the service.
• Not to misuse, copy, or redistribute any content, images, or code from our website.
• Not to submit false bookings, spam forms, or attempt unauthorized access to our systems.

6. Limitation of Liability

RO Service Support shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services. Our total liability for any claim shall not exceed the amount paid by you for the specific service in question. We are not responsible for pre-existing damage to your purifier or home infrastructure.

7. Intellectual Property

All content on this website — including text, graphics, logos, images, code, and design — is the property of RO Service Support unless otherwise stated. You may not reproduce, distribute, or use any content without prior written permission. Brand names and trademarks of third parties (Kent, Aquaguard, Pureit, etc.) remain the property of their respective owners.

8. Modifications to Services and Terms

We reserve the right to modify, suspend, or discontinue any part of our services or these Terms at any time without prior notice. Continued use of our website after changes constitutes acceptance of the revised Terms.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

10. Contact Information

For questions about these Terms, please contact us: