Warranty Policy
Last Updated: January 2026
RO Service Support is committed to providing high-quality, reliable doorstep RO water purifier services in Bangalore. This Warranty Policy outlines the coverage, terms, and conditions of the warranties we provide on our repair work and spare parts.
1. 30-Day Labor Warranty
Every completed repair is backed by a 30-day labor warranty.
What this covers:
- Any defect arising from faulty workmanship during our repair.
- Repeated failures of the same issue we fixed within 30 days.
- Free re-inspection and correction visits at no additional cost.
2. Spare Parts Warranty
Genuine-compatible spare parts installed by us carry the following warranty:
- RO Membrane: 6 months (against manufacturing defects only)
- Booster Pump: 6 months
- SMPS Adapter: 6 months
- Solenoid Valve: 6 months
- UV Lamp / Ballast: 3 months
- Filters (Sediment / Carbon): 1 month (against clogging defects)
- AMC Filter Replacements: Covered under AMC plan duration
3. What Is NOT Covered
Our warranty does not cover:
- Physical damage: Drops, floods, fire, or accidental damage by user.
- Voltage fluctuations: Damage from electrical surges, lightning, or unstable power supply.
- Water contamination: Damage from high TDS, iron, sand, or chemical impurities in input water beyond specified limits.
- Third-party tampering: If the purifier has been serviced or opened by unauthorized personnel after our repair.
- Normal wear and tear: Gradual degradation of filters, O-rings, and tubing.
- Consumables: Filters, membranes, and cartridges that have reached their rated lifespan.
- Cosmetic damage: Scratches, cracks, or discoloration not affecting functionality.
4. Manufacturer Warranty Notice
RO Service Support is an independent multi-brand service provider. Any repair or filter replacement performed by us on a purifier that is still under its original manufacturer's warranty may void the manufacturer's warranty. We always recommend that customers check with their brand's official service center first if the unit is within its active manufacturer warranty period. Our warranty applies only to the specific service we performed and the parts we installed.
5. How to Claim Warranty
To claim warranty support, contact us with:
- Full name and mobile number used during booking
- Date of service and invoice/receipt number
- Description of the issue and (if possible) photos/videos
Our team will verify the warranty eligibility and arrange a free inspection visit within 24–48 hours in Bangalore.